Frequently Asked Questions

You can find our most frequently asked questions about what to expect, what to bring and how much an appointment will cost below. If you cannot find what you’re after feel free to contact us via the form on this page or Contact Us. We are here to help!

If you already know what you want to book, you can book your appointment directly through our website here. Alternatively, if you would like to discuss your appointment, please contact our Admin Team on 9029 2449.

No referral is needed however if you have reports or scans relevant to your appointment, we ask you to bring them along to ensure we are fully informed when we treat you.

When we first meet you, our Physios will spend time asking questions about your current symptoms and history of injury and treatment. We will assess you in order to diagnose and discuss a timeline for treatment moving forward.

No two physios assess or treat in exactly the same way. Even with notes from your previous clinic, we still need to assess you for ourselves to ensure that nothing is missed and we are all on the same page.

Call our friendly team to discuss your situation and we will help you book with the most appropriate team member.

Research shows that consistent and regular strengthening leads to faster recovery from injury and reduced recurrence with long term maintenance.
Our Clinical Conditioning classes consist of 3 participants each working toward their own strengthening and management goals.

When you are ready to move into classes our Admin Team will ask for your availability to book a regular class spot at the same time and day each week. If you cannot make your regular class time, call or email ahead and we can find you another suitable class spot for that week.

1:1 private sessions allow us to focus solely on you, ensure that you are performing the exercises correctly and safely, specific to your condition or injury, and allow us to establish your baseline in order to measure your progress.

Yes you can! Most mothers who attend the clinic for their 6 weeks postpartum check bring their newborns. We have different ways to soothe them if they are awake during the session! Sometimes it might involve the help of our admin team to rock your baby. But please do not worry, we are all parents ourselves.

Yes, we accept all private health funds. You will need to bring your health fund care with you, and we can then process HICAPS on the spot. We are unable to predict your rebate, it depends on your package and premium with your individual fund.

An Enhanced Primary Care form (EPC) from your GP gives approval for a Medicare rebate on your appointments (approximately 5 per calendar year). We will need a copy of your current EPC. To claim your Medicare rebate, you will need to pay for your appointment in full and provide a debit card for us to add the rebate. Please read more detailed info here.

We do. To claim your appointments through Worker’s Compensation or CTP we will need a copy of your approval letter including details of your claim number, the name and phone number for your Claims Manager and the number of appointments so that we can invoice the insurance company directly. Please read here for detailed info.

The Movement Laboratory team works closely together, sharing appointment notes and discussing cases. If your usual physio cannot see you at the time you are available, you will be in excellent hands with another member of the team.

We require 18 hours notice of all cancellations including physiotherapy and classes, however we can avoid a late fee if you are able to rebook within the next 48 hours.

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